KAPPI, Cecep M Kappi; MARLINA, Lina. The Effect of Chatbot Services on Online Shop Customer Satisfaction: The Effect of Chatbot Services on Online Shop Customer Satisfaction. Brilliance: Research of Artificial Intelligence, [S. l.], v. 3, n. 2, p. 252–261, 2023. DOI: 10.47709/brilliance.v3i2.3133. Disponível em: https://www.jurnal.itscience.org/index.php/brilliance/article/view/3133. Acesso em: 27 aug. 2026.