Kappi CMK, Marlina L. The Effect of Chatbot Services on Online Shop Customer Satisfaction: The Effect of Chatbot Services on Online Shop Customer Satisfaction. Brilliance [Internet]. 2023 Nov. 17 [cited 2026 Aug. 27];3(2):252-61. Available from: https://www.jurnal.itscience.org/index.php/brilliance/article/view/3133